Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian cookies and tracking notice, (opens new window)
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
AIMMO Help Center
  1. AIMMO Help Center
  2. AIMMO Service Management

Feature Request

Required fields are marked with an asterisk*

e.g. Upgrade Jira

Please tell us why and when you need this, e.g. security patches. You can link to existing information such as change plans too (e.g. a story or epic or Confluence page).

Drag and drop files, paste screenshots, or browse
Powered by Jira Service Management
{"xsrfToken":"09fac89570b339b4d165951610193f853b8c34cc_lout","branding":{"id":"3","key":"asm","name":"AIMMO Service Management","portalBaseUrl":"/servicedesk/customer/portal/3","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/3/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#999999","headerLinkHoverBGColor":"#999999","headerBadgeColor":"#999999"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/14373232-39ce-4c3e-b57d-80d2c32c9901/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4MGVmMDFmOC1iMDMyLTQ4Y2EtYjdiMi1lM2M4M2EyNzIyNjMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjE0MzczMjMyLTM5Y2UtNGMzZS1iNTdkLTgwZDJjMzJjOTkwMSI6WyJyZWFkIl19LCJleHAiOjE3Nzg3MzQyMTYsIm5iZiI6MTc3ODczMzYxNn0.knhjtu8MuzeJ9MxWfZE7kb0m3v6C5pu2vOHN_8zDJdE&client=80ef01f8-b032-48ca-b7b2-e3c83a272263&mode=fit","logoId":"14373232-39ce-4c3e-b57d-80d2c32c9901","isLogoAvailable":true,"helpCenterTitle":"If you need help, you've come to the right place.","sharedPortalName":"AIMMO Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"it-IT":{"localeDisplayName":"Italian (Italy)"},"de-DE":{"helpCenterTitle":"Wenn sie Hilfe benötigen, sind Sie hier genau richtig.","sharedPortalName":"AIMMO Hilfecenter","localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"If you need help, you've come to the right place.","sharedPortalName":"AIMMO Help Center","localeDisplayName":"English (United States)"},"fr-FR":{"localeDisplayName":"French (France)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#2d2e2f","helpCenterTitleColor":"#000000","bannerMediaApiUrl":"https://api.media.atlassian.com/file/c52b31e9-bec0-4d66-ae13-77899721be67/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4MGVmMDFmOC1iMDMyLTQ4Y2EtYjdiMi1lM2M4M2EyNzIyNjMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmM1MmIzMWU5LWJlYzAtNGQ2Ni1hZTEzLTc3ODk5NzIxYmU2NyI6WyJyZWFkIl19LCJleHAiOjE3Nzg3MzQyMTYsIm5iZiI6MTc3ODczMzYxNn0.TNME81MmvUaXBNyHNxMYv7EG-QsQSKKJj7yCZp3F87s&client=80ef01f8-b032-48ca-b7b2-e3c83a272263&height=300&mode=fit","bannerMediaApiFileId":"c52b31e9-bec0-4d66-ae13-77899721be67","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"3","key":"asm","projectId":10007,"serviceDeskId":3,"name":"AIMMO Service Management","description":"<p>Welcome! You can raise a request for AIMMO Service Management using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/3","reqTypes":[{"id":"10038","name":"Feature Request","descriptionHtml":"","callToAction":"Feature Request","introHtml":"<p>I want a new feature for the AIMMO app.</p>","icon":10311,"iconUrl":"https://aimmo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10311","groups":[4],"key":""},{"id":"10039","name":"Incident","descriptionHtml":"","callToAction":"Incident","introHtml":"<p>Having trouble with the AIMMO app? Report this incident here.</p>","icon":10308,"iconUrl":"https://aimmo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10308","groups":[4],"key":""},{"id":"10037","name":"Service Request","descriptionHtml":"","callToAction":"Service Request","introHtml":"<p>I have a question or a request to AIMMO.</p>","icon":10309,"iconUrl":"https://aimmo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10309","groups":[4],"key":""},{"id":"10042","name":"Defect","descriptionHtml":"","callToAction":"Defect","introHtml":"<p>Create a problem to track the cause of one or more incidents.</p>","icon":10304,"iconUrl":"https://aimmo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10304","groups":[],"key":""}],"reqGroups":[{"id":4,"name":"General"}],"orderMapping":{"4":[10037,10038,10039]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"b83d546c-c1d5-3e5f-9fe9-ce76ab3d9924","appLinkName":"","appLinkUrl":"","spaceKey":"IS","spaceName":"AIMMO Helpcenter","spaceUrl":"","isServer":false},"labels":[],"projectKey":"ASM","serviceDeskId":3,"kbLinkDomainURLs":["https://aimmo.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ASM","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":true,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4MGVmMDFmOC1iMDMyLTQ4Y2EtYjdiMi1lM2M4M2EyNzIyNjMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLTIwOTkwNjc0OTkiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOmNodW5rOioiOlsicmVhZCIsImNyZWF0ZSJdfSwiZXhwIjoxNzc4NzM0ODE2LCJuYmYiOjE3Nzg3MzM2MTYsImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.CaZ33GaxBETaE3UAXULMrgvebrgf7ygHPVYD78C4cmQ","targetCollection":"upload-user-collection-2099067499","endpointUrl":"https://api.media.atlassian.com","clientId":"80ef01f8-b032-48ca-b7b2-e3c83a272263","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":10038,"projectId":10007,"issueType":{"id":"10038","name":"Feature Request"},"form":{"name":"Feature Request","descriptionHtml":"","callToAction":"Feature Request","intro":"<p>I want a new feature for the AIMMO app.</p>","instructions":"","icon":10311,"iconUrl":"https://aimmo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10311","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"e.g. Upgrade Jira","descriptionHtml":"<p>e.g. Upgrade Jira</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"Please tell us why and when you need this, e.g. security patches. You can link to existing information such as change plans too (e.g. a story or epic or Confluence page).","descriptionHtml":"<p>Please tell us why and when you need this, e.g. security patches. You can link to existing information such as change plans too (e.g. a story or epic or Confluence page).</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textarea","fieldId":"customfield_10122","fieldConfigId":"10230","label":"Additional information (Global)","description":"Optional text are to add additional information, for example information imported from external systems.","descriptionHtml":"<p>Optional text are to add additional information, for example information imported from external systems.</p>","required":false,"displayed":false,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"textarea","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textarea","fieldId":"customfield_10068","fieldConfigId":"10170","label":"Acceptance criteria","description":"Defined acceptance criteria using [INVEST|https://www.notion.so/aimmoio/AIMMO-software-projects-Jira-f354f2dcff504115b1702438932fa29f] principle","descriptionHtml":"<p>Defined acceptance criteria using <a href=\"https://www.notion.so/aimmoio/AIMMO-software-projects-Jira-f354f2dcff504115b1702438932fa29f\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">INVEST</a> principle</p>","required":false,"displayed":false,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"forge","jiraFieldType":"com.atlassian.forge:ari:cloud:ecosystem::extension/0d2b869a-7f1b-418a-8514-a06a399fe019/fd5d5be6-7a0b-48a2-8abb-7cc74c31e282/static/hubspot-integration-custom-field-multi","fieldId":"customfield_10108","fieldConfigId":"10214","label":"Company","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"forge":{"extension":{"id":"ari:cloud:ecosystem::extension/0d2b869a-7f1b-418a-8514-a06a399fe019/fd5d5be6-7a0b-48a2-8abb-7cc74c31e282/static/hubspot-integration-custom-field-multi","moduleId":null,"type":"jira:customFieldType","environmentKey":"production","environmentType":"PRODUCTION","appVersion":"5.16.0","installationId":"8a816f70-8665-43d5-9ce8-5bd30b5151af","scopes":["read:jira-user","read:jira-work","storage:app"],"egress":[{"addresses":["https://api.hubapi.com","https://hubspot-auth.apps.appsvio.com"],"type":"FETCH_BACKEND_SIDE","category":null,"inScopeEUD":null}],"license":null,"userAccess":null,"consentUrl":null,"properties":{"contextConfig":{"resource":"app-resource"},"description":"This custom field allows users to select values from the selected HubSpot object: Company, Deal, or Customer.","edit":{"resource":"app-resource"},"formatter":{"expression":"`${value.labels.join(', ')}`"},"icon":"https://icon.cdn.prod.atlassian-dev.net/0d2b869a-7f1b-418a-8514-a06a399fe019/fd5d5be6-7a0b-48a2-8abb-7cc74c31e282/0cb7f154-ae59-40e5-9176-6c80db9b4c46/app-resource/icons/hubspot-logo-cf.svg","key":"hubspot-integration-custom-field-multi","name":"HubSpot Object Picker (multi)","render":"native","resolver":{"function":"resolver"},"resource":"view","resourceUploadId":"0cb7f154-ae59-40e5-9176-6c80db9b4c46","schema":{"properties":{"ids":{"items":{"type":"string"},"searchAlias":"id","type":"array"},"labels":{"items":{"type":"string"},"searchAlias":"label","type":"array"},"urls":{"items":{"type":"string"},"type":"array"}}},"type":"object"},"hiddenBy":"UnlicensedAccess","installationConfig":null,"migrationKey":null,"environmentId":"fd5d5be6-7a0b-48a2-8abb-7cc74c31e282"}}},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10121","fieldConfigId":"10229","label":"AIMMO component (Global)","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"10197","label":"Dashboard","selected":false,"children":[]},{"value":"10199","label":"Login","selected":false,"children":[]},{"value":"10200","label":"Registration","selected":false,"children":[]},{"value":"10201","label":"Management: Rooms","selected":false,"children":[]},{"value":"10202","label":"Management: Tenants","selected":false,"children":[]},{"value":"10203","label":"Management: Issues","selected":false,"children":[]},{"value":"10204","label":"Management: Properties","selected":false,"children":[]},{"value":"10205","label":"Management: General","selected":false,"children":[]},{"value":"10207","label":"Protocol: Attendees","selected":false,"children":[]},{"value":"10208","label":"Protocol: Rooms","selected":false,"children":[]},{"value":"10209","label":"Protocol: Other","selected":false,"children":[]},{"value":"10210","label":"Protocol: Meters","selected":false,"children":[]},{"value":"10211","label":"Protocol: Confirm","selected":false,"children":[]},{"value":"10229","label":"Protocol: PDF","selected":false,"children":[]},{"value":"10206","label":"Protocol: General","selected":false,"children":[]},{"value":"10212","label":"Profile: Plan","selected":false,"children":[]},{"value":"10214","label":"Profile: Team","selected":false,"children":[]},{"value":"10215","label":"Profile: Company","selected":false,"children":[]},{"value":"10216","label":"Profile: Admin","selected":false,"children":[]},{"value":"10213","label":"Profile: General","selected":false,"children":[]},{"value":"10422","label":"Infrastructure","selected":false,"children":[]},{"value":"10218","label":"Other","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10114","fieldConfigId":"10222","label":"Benefit (Global)","description":"What benefit does the implementation of a feature have for our company? What financial/reputation impact can be expected?","descriptionHtml":"<p>What benefit does the implementation of a feature have for our company? What financial/reputation impact can be expected?</p>","required":false,"displayed":false,"presetValues":[],"values":[{"value":"10175","label":"1: Minimal","selected":false,"children":[]},{"value":"10176","label":"2: Low","selected":false,"children":[]},{"value":"10177","label":"3: Medium","selected":false,"children":[]},{"value":"10178","label":"4: High","selected":false,"children":[]},{"value":"10189","label":"5: Extensive","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10115","fieldConfigId":"10223","label":"Effort (Global)","description":"Rough effort estimate:\r\n1 = less or equal than 1 hour\r\n2 = less or equal than 1 day\r\n3 = less or equal than 1 week\r\n4 = takes one whole sprint\r\n5 = takes more than one sprint","descriptionHtml":"<p>Rough effort estimate:<br> 1 = less or equal than 1 hour<br> 2 = less or equal than 1 day<br> 3 = less or equal than 1 week<br> 4 = takes one whole sprint<br> 5 = takes more than one sprint</p>","required":false,"displayed":false,"presetValues":[],"values":[{"value":"10179","label":"1: <= 1 hour","selected":false,"children":[]},{"value":"10180","label":"2: <= 1 day","selected":false,"children":[]},{"value":"10187","label":"3: <= 1 week","selected":false,"children":[]},{"value":"10181","label":"4: Whole sprint","selected":false,"children":[]},{"value":"10182","label":"5: More than 1 sprint","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"1","label":"Highest","selected":false,"children":[]},{"value":"2","label":"High","selected":false,"children":[]},{"value":"3","label":"Medium","selected":true,"children":[]},{"value":"4","label":"Low","selected":false,"children":[]},{"value":"5","label":"Lowest","selected":false,"children":[]}],"noneOptionRequired":false}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/3/create/10038","requestValidateBaseUrl":"/servicedesk/customer/portal/3/validate/10038","calendarParams":{"firstDay":0,"date":"2026-05-14T06:40:17+0200","useISO8601WeekNumbers":true,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"b83d546c-c1d5-3e5f-9fe9-ce76ab3d9924","appLinkName":"","appLinkUrl":"","spaceKey":"IS","spaceName":"AIMMO Helpcenter","spaceUrl":"","isServer":false},"labels":[],"projectKey":"ASM","serviceDeskId":3,"kbLinkDomainURLs":["https://aimmo.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4MGVmMDFmOC1iMDMyLTQ4Y2EtYjdiMi1lM2M4M2EyNzIyNjMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLTIwOTkwNjc0OTkiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOmNodW5rOioiOlsicmVhZCIsImNyZWF0ZSJdfSwiZXhwIjoxNzc4NzM0ODE3LCJuYmYiOjE3Nzg3MzM2MTcsImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.unY2-S8OJuJgKznvfpOnZF4dz_DcpxXKzftc9WM88RU","targetCollection":"upload-user-collection-2099067499","endpointUrl":"https://api.media.atlassian.com","clientId":"80ef01f8-b032-48ca-b7b2-e3c83a272263","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=aimmo","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"09fac89570b339b4d165951610193f853b8c34cc_lout","baseUrl":"https://aimmo.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://aimmo.atlassian.net","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"80ef01f8-b032-48ca-b7b2-e3c83a272263","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"3fedc99ee9f440109fc6ccb4800ca6c0","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://aimmo.atlassian.net","edition":"free","anonymousEnabled":true,"requestIntroEnabled":true}